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    Custom CRM Software vs. Off-the-Shelf Solutions: Which is Right for Your Business?

    EiBS > CRM Solutions  > Custom CRM Software vs. Off-the-Shelf Solutions: Which is Right for Your Business?
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    Custom CRM Software vs. Off-the-Shelf Solutions: Which is Right for Your Business?


    In an ever-evolving world of technology, businesses are constantly challenged to choose the right software solution for their unique needs. Choosing the right solution for your business can positively impact productivity, efficiency, and resource consumption. CRMs provide personalized experiences to customers, segment audiences for marketing purposes, analyze sales data, and even integrate e-commerce components. In today’s blog post, I will compare off-the-shelf and custom software to help you decide which is right. 



    Ease of use and implementation: Off-the-shelf CRM software is designed to be comfortable to use and implement. Many options offer pre-built templates and features that can be quickly configured to meet business needs.

    Wide range of features: Off-the-shelf solutions offer a wide range of features and capabilities, providing businesses with comprehensive tools for managing customer relationships.

    Accessible: Off-the-shelf is designed to be readily available and require minimal customization, making it easily accessible for businesses to start their CRM implementation.

    Ready-Made Feature: Off-the-shelf CRM solutions offer pre-built features and functionalities that are easily accessible and customizable, such as contact management, sales automation, marketing automation, and reporting and analytics.




    Tailored to your business needs: Custom CRM software can be developed to meet your specific business needs and processes, providing a more targeted solution than off-the-shelf options. This means you can create a CRM system tailored to your unique requirements and goals.

    Greater flexibility and scalability: With a custom CRM solution, you can have greater flexibility and scalability than off-the-shelf software. You can modify the software to meet changing business needs or add new features as your business grows without fearing about compatibility issues or limitations.

    Implement your ideas: By using Custom CRM software, you can create a system tailored to your users’ specific needs, which can improve user adoption and productivity. This can result in higher employee satisfaction and more efficient use of resources.

    Gives Ownership: Ownership of custom CRM software, typically with the business or organization that commissioned its development. This means the business has full control over the software, including its features, design, and data.


    Choosing between custom CRM software and off-the-shelf solutions depends on several factors, such as your business needs and resources. Between these two, Custom CRM Software is the right choice for your business. How customized CRM software solutions are better than commercial off-the-shelf solutions.




    On the other hand, customer relationship management is a very dynamic company function. To satisfy the constantly shifting needs of the customer, it must be current. CRM software should accommodate businesses’ evolving customer relationship management rules and strategies. The specialized CRM software is adaptable and can be specifically created to satisfy particular business needs.


    Custom CRM Software Development Thoroughly Meets Your Business Need:


    Commercial off-the-shelf software, or COTS, is made for a broader audience and adheres to accepted industry norms and consumer trends. Even if two organizations are in the same industry segment, their internal environments, organizational cultures, and numerous business processes will differ. This is because every business is unique. You would have to purchase a more expensive plan if you wanted more features.


    Businesses occasionally have to buy an upgraded plan merely for a few features. Cost structures vary by the service provider, but finding an exact match for all requirements is always difficult. On the other hand, custom CRM software offers complete compatibility with your business needs. No matter what features your company wants, you only pay for what you need. This also means that individual software development payments and cost structures are becoming more and more flexible.


    CRM Software Improves and Aligns with Internal Workflows:


    Another major benefit of software development for our customers is helping them improve their internal processes and workflows. In most cases, off-the-shelf commercial software is designed for many users, so it comes with specific features and follows a standard workflow. However, the reality is that every company has different internal processes and environments that can make brands unique and give them significant competitive advantages.


    If a company uses off-the-shelf software, its CRM software workflows and processes should also be followed. This requires reorganizing and changing internal processes. Customer relationship management (CRM) software greatly impacts how companies treat and serve their customers. When you start doing exactly what your competitors do, what unique value do you offer to attract them to your business? This is one of the most prominent drawbacks of using a standard commercial CRM.


    As such, customized customer relationship management (CRM) software is much better in this regard and can offer a significant competitive advantage. In addition, a customized CRM eliminates the need for companies to change or modify internal processes, methods, and workflows later on. Instead, custom CRM software is developed according to internal processes and workflows. For this reason, after implementing customized customer relationship management (CRM) software, businesses typically experience significant increases in efficiency and productivity.


    A customized CRM adapts to your internal environment and helps improve efficiency and productivity with existing methods and workflows rather than forcing employees to follow a particular method. Improve internal processes and enable automation that reduces employee workload and maximizes management skills. Custom-made customer relationship management (CRM) software offers a huge competitive advantage because the software and features you use are not used by anyone else.


    Customized CRM Software Offers Better Adaptability and Future Readiness:


    Customer relationship management is more dynamic today. Many things can change rapidly with customer behavior, market trends, and several other factors. As a result, businesses need to adapt to new changes to create superior customer experiences and better customer interactions. Unfortunately, Off-the-shelf commercial CRM software takes a long time to adapt to new changes, requires infrequent upgrades and updates, and is expensive. In some cases, new upgrades may drop certain features entirely and replace them with new features.


    This requires companies to implement new processes and workflows. However, custom CRM software is completely under your control, and your company can always update it as needed. Furthermore, you don’t have to affect other existing processes to add functionality. For example, suppose you want to update a specific feature. In short, custom software development gives companies complete control over their custom CRM software. Therefore, the sustainability and adaptability to new customized CRM changes are much higher than the off-the-shelf CRM software on the digital marketing field.


    Customized CRM Software Offers Easier Integration with Third-Party Software and Tools:


    Modern enterprises rely heavily on data and information technology. Daily tasks and work processes are based on frequent exchanges of information between multiple employees and departments. To do this, digital infrastructure and IT infrastructure must be integrated. Enterprises typically use multiple software solutions, business tools, and databases. Some of them are interrelated, and some are isolated.


    For example, linking sales systems and customer information data is necessary to grasp sales accurately. However, a manufacturing control system does not require input from a digital marketing team. Likewise, your CRM or customer relationship management software should not require input from your manufacturing management system but should be linked to your customer database, sales database, and marketing department.


    This is done by integrating the CRM with a central part that holds all data or with all relevant systems individually. Unfortunately, commercial off-the-shelf solutions typically give companies little or no control over the programming or source code. This can complicate the integration process, and in some cases, such barriers make integration impossible. However, custom software development is different.


    A custom CRM is flexible regarding integration and gives you complete control over the software’s core, allowing companies to integrate CRM with other internal software and databases easily. For example, consolidation can be done to access data or to store data in another database or central clearinghouse. Therefore, integration with custom CRM software is also very effective.


    Custom CRM Software Development Offers Better Scalability:


    Custom CRM software development allows companies to own the software and its source code fully. This means that the software was developed specifically for the company and is unique to that company. No further copies will be sold to other companies. But COTS is just the opposite. The same commercial software can be sold to hundreds and thousands of companies worldwide. Most vendors or service providers sell their software in the form of different packages or plans with varying levels of usability, features, and even limited numbers of users.


     The company is growing all the time. The company’s main goal is to grow. As your company progresses, you may have more users, requirements, customizations, and upgrades to handle more work. Commercial off-the-shelf software offers the same thing but is more limited in scope and costs much more. Custom CRMs have few such costs. This is a one-time cost. If a company needs an upgrade or wants to add more users or features, there are very few additional or customization costs. Customized CRM is, therefore, more scalable than COTS.


    Custom CRM Software Offers Better Security:


    Customer relationship management software or CRM contains highly sensitive and important data. This data must be protected at all costs. It’s not just a privacy issue but also a brand reputation issue. We have witnessed several companies being devastated by data breaches. When customers know a company does not protect their data, they stop doing business with that company.


    And when companies fail to protect their data and care less about their customers, their reputation suffers, as people think. Standard commercial CRM software is mass-produced and distributed worldwide. This makes its structure more accessible to Internet pirates. However, custom CRM software is developed by software development companies such as RSI Concepts, and the software is provided to only one of her customers.


    Custom CRM Software Offers Full Ownership:


    Commercial off-the-shelf software is developed by a vendor or service provider. COTS was designed for large-scale distribution and was not built for a single company. This means the company does not own his CRM and either leases or subscribes to him. If you stop paying, you will either lose your software or be unable to receive support, upgrades, etc. However, custom customer relationship management (CRM) software is designed specifically for a specific company, so the software is kept from other companies.


    A custom CRM or software development product is owned by you (the company), not the software developer or vendor. Companies typically outsource custom software development or hire in-house teams to develop custom CRM software. In either case, the company fully owns the custom CRM software. This has several advantages: The company only pays him a one-time fee. The system can be customized and maintained by an outsourcing partner or an in-house team and does not rely on a specific software developer.


    Because custom CRM software is typically created using open-source technology, developers are always readily available, and nearly any software development agency can provide product service and customization, custom CRM software is very popular. 




    Customer relationship management software is among the most important elements in a company’s success strategy. Customer relationship defines customer satisfaction. Customer relationship management is a strategy, method, or technique for improving customer relationships and increasing customer happiness and satisfaction.Customized CRM software is the way to go when a business needs a long-term, effective solution to meet customer relationship management needs.


    EiBS is a leading custom software development company in India. We have many CRM professionals and have worked on several custom CRM software solutions for B2B, B2C, SMB, and enterprise. Our experts specialize in building custom CRMs for businesses of all industries.


    If you want to know more about custom CRM software and solutions, Visit our contact page or leave a statement in the box below. We will get back to you shortly.



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