Shipping & Delivery Policy

Shipping & Delivery Policy

All IT services, software solutions, and digital products delivered by Elysian Intelligence Business Solutions are provided electronically. This policy defines the delivery methods, timelines, and security protocols that govern our operations.

Upon successful purchase or the signing of a contract, services will be delivered through one or more of the following channels:

• Email: Access links, login credentials, or digital files will be provided via email.
• Online Portals: Where applicable, clients will be granted access to secure service portals where they can track projects and access deliverables.
• Cloud-Based Platforms: Software as a Service (SaaS) products or cloud-based solutions will be accessible through secure cloud platforms, with login credentials provided.

• 1. Delivery timelines are customized based on the agreed scope of services and are confirmed prior to the initiation of any project or service.
• 2. Estimated delivery times depend on the complexity and scale of the project, and they may also be impacted by the speed of client responses and feedback.
• 3. Communication: Any potential delays or necessary rescheduling will be communicated to the client in writing to ensure transparency and smooth coordination.

For software development and deployment services:

• 1. Delivery Method: Custom-built applications or software updates will be deployed through the agreed delivery channels (e.g., secure cloud access, direct installation, etc.).
• 2. Documentation: User manuals, support documentation, or onboarding materials will be provided as part of the delivery to ensure smooth implementation and usage.

Since all services are delivered digitally, there is no risk of physical loss during delivery. Elysian Intelligence Business Solutions ensures that proper security protocols are in place for safe and verifiable transfers of all digital products and services.

For software development and deployment services:

• 1. All access credentials, licenses, and data associated with our services are securely transferred.
• 2. We use industry-standard encryption and multi-factor authentication protocols to protect sensitive information during transfer.

• 1. The ownership and licensing of delivered services, including software, intellectual property, and digital products, are governed by the terms outlined in the contract or agreement between Elysian Intelligence Business Solutions and the client.
• 2. Specific licensing terms will be discussed and agreed upon before service initiation.

For any post-delivery concerns or technical difficulties:

• 1. Our dedicated support team is available through the contact information provided below.
• 2. Response times, resolution periods, and support services are governed by the terms of our Service Level Agreement (SLA).

Elysian Intelligence Business Solutions reserves the right to amend this Shipping and Delivery Policy. In the event of any changes, we will inform the customer in writing prior to the amendments taking effect.

For any questions or assistance regarding the delivery of our services, please contact us at:

• Elysian Intelligence Business Solutions
• Email: info@eibsglobal.com
• Phone: +91 97904 64324
• Business Hours: Monday to Saturday, 9:00 AM – 6.00 PM